Returns & Exchanges
At Cognitive Surplus, we want you to be completely satisfied with your science-inspired gear. If your purchase doesn't spark joy, you can return or exchange any unused items in their original packaging within 30 days of delivery.
Initiate Your Request
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Print Your Label
Follow the prompts to generate a prepaid shipping label, which will be emailed to you immediately upon completion of the request.
Pack and Ship
Securely package your items in their original condition and drop the parcel off at any authorized carrier location.
Receive Refund or Exchange
Once our warehouse inspects the returned goods, we will process your refund to the original payment method or ship out your replacement items within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing